How To Make A Complaint, Compliment or Suggestion About Your Healthcare or Treatment
You are entitled to comment on or complain about the services provided to you during your stay at the DEC. If during your admission you or your representative has any concerns, please direct them to the Nursing Unit Manager or the Chief Executive Officer. The DEC would also appreciate hearing from you if you have a suggestion for improvement or a compliment about the service.
If you would like to make a statement about the care you received, please direct your comments either to the Nurse looking after you, the Nursing Unit Manager or your treating Doctor.
Please direct any written complaints or compliments to:
Chief Executive Officer or Chairman of the Governing Body
Suite 601/438 Victoria Street
Darlinghurst NSW 2010
The NSW Health Care Complaints Commission (HCCC) acts in the public interest by receiving, reviewing and investigating complaints about health care in New South Wales. If you have a concern or complaint we suggest that, in the first instance, you discuss the problem with your doctor, either in person or on the telephone. The HCCC provides direct assistance to people through a telephone inquiry service. Callers are advised about the options available to resolve their concerns and how to make a complaint to the HCCC. To contact an inquiry officer please call 02 9219 7444 or 1800 043 159.