Diagnostic Endoscopy Centre, Sydney

Patient Care

Exceptional Patient Care at Diagnostic EndoscopyWe would like to make your visit with us as comfortable as possible. Your health and well-being are our primary concern.

The Diagnostic Endoscopy Centre was established in 1990 with the sole purpose of providing the highest quality health care in Endoscopy. Our commitment continues to strengthen and this is reinforced by our ongoing accreditation status with the Australian Council of Healthcare Standards ensuring we achieve the highest possible standard in health care and quality.

We are licensed as a Day Hospital with the Ministry of Health NSW. We have Hospital Purchaser Provider Agreements (contracts) with most of the major health funds to maximise patient benefits.


Are There Risks Involved?

As with any medical procedure complications are possible although rare. That is why all clinicians associated with the DEC are fully qualified specialists in their respective fields – gastroenterologists, surgeons, anaesthetists and registered nurses. Your doctor will discuss the specific risks prior to your treatment.

Maintenance and surveillance of the highest possible standards in cleaning and disinfection of equipment following stringent infection control guidelines avoid potential transmission of disease, particularly Hepatitis B, C and AIDS.


Patient Rights and Responsibilities

You have the right to:

  • An environment that is safe and respects privacy and confidentiality
  • To be treated with courtesy and to have your ethnic, cultural and religious practices and beliefs recognised
  • An environment that promotes each patient’s sense of personal worth and well-being
  • A clear, concise and understandable explanation of:
    ~ Your condition or problem
    ~ Your planned investigation and
    ~ Any possible after effects and side effects and any serious risks involved
  • To be informed of and give consent to any procedure where consent is required by law. By entering the DEC it is our understanding that you are requesting treatment
  • Seek a second opinion
  • To know the identity and professional status of any doctor and staff caring for you
  • Prior to the commencement of your procedure an explanation of all costs
  • The right to have details of your condition and treatment kept confidential by medical and all other staff at the DEC, unless the law requires that said information be given to the authorities

These rights are consistent with the current national charter of healthcare rights (March 2013).

It is your responsibility to:

  • Be as accurate and as honest as possible in providing information about your health in order to plan your appropriate treatment
  • Accepting responsibility for your decisions if you refuse medical treatment
  • Be considerate of the needs and rights of other patients and staff at the DEC
  • Keep appointments as scheduled
  • Accept responsibility for payment of all fees generated in your name as a result of your treatment with us

If you wish to express a concern about any aspects of your care you may to so by informing any staff member. Your concern will be given immediate attention. At all times our focus is your care, safety and well-being.


How To Make A Complaint, Compliment or Suggestion About Your Healthcare or Treatment

You are entitled to comment on or complain about the services provided to you during your stay at the DEC. If during your admission you or your representative has any concerns, please direct them to the Nursing Unit Manager or the Chief Executive Officer. The DEC would also appreciate hearing from you if you have a suggestion for improvement or a compliment about the service.

If you would like to make a statement about the care you received, please direct your comments either to the Nurse looking after you, the Nursing Unit Manager or your treating Doctor.

Please direct any written complaints or compliments to:

Chief Executive Officer or Chairman of the Governing Body
Suite 601/438 Victoria Street
Darlinghurst NSW 2010

The NSW Health Care Complaints Commission (HCCC) acts in the public interest by receiving, reviewing and investigating complaints about health care in New South Wales. If you have a concern or complaint we suggest that, in the first instance, you discuss the problem with your doctor, either in person or on the telephone. The HCCC provides direct assistance to people through a telephone inquiry service. Callers are advised about the options available to resolve their concerns and how to make a complaint to the HCCC. To contact an inquiry officer please call 02 9219 7444 or 1800 043 159.