HCF Patient Experience Survey rates Diagnostic Endoscopy Centre among Top Hospitals in NSW

Sydney, 17 October 2016 – HCF, Australia’s leading not-for-profit health fund, has recently released results from 11,000 member surveys collected from 100 hospitals (84 private; 16 public) over the past year, revealing valuable insights into how Australia’s public and private hospitals are faring.

The comprehensive data from the 2015 HCF Hospital Patient Experience Survey showed the Diagnostic Endoscopy Centre as one of the top scoring hospitals in NSW, based on anonymous patient feedback.

The survey asked HCF members to rate their experiences and give qualitative feedback on their hospital experience and medical staff, and therefore how likely they were to give a recommendation to a friend or colleague.

The Diagnostic Endoscopy Centre rated highly in these areas – with average recommendation scores of 9.3 for referring the hospital, and 9.5 for referring the medical team. The average scores across the NSW hospitals surveyed was 8.8 and 9.1 respectively.

Through collecting detailed member perspectives, HCF aims to better understand and improve actual patient outcomes and experiences in the healthcare system.

Ms Jan Elkin-Roberts, Chief Executive Officer at the Diagnostic Endoscopy Centre said, this survey mirrors the results we have achieved from other surveys over an extended period of time. It validates our belief that our service and quality of care is of the highest standard. In a climate of savvy patients who have an eye for quality and value, it is reassuring that our patients rate us so highly and continue to choose us as their provider of choice.

As a not-for-profit health fund, HCF is committed to empowering members to better understand their health cover and make informed decisions about their health, particularly when going to hospital. Shaun Larkin, HCF Managing Director, says transparency and education is key to ensuring positive patient experiences and outcomes in hospital.

“Our members are telling us that they want a partner that stays with them before, during and after their hospital admission. Based on this feedback we have changed, and will continue to change, the way we communicate to members to help them better navigate the healthcare system and make informed decisions,” Mr Larkin said.

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